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Call Center Monitoring

Issue: While call center satisfaction scores from club members were average, this client was trying to improve them across shifts. Solution: As you can see from their ontology subjects, they tried to breakout every possible negative issue to isolate and fix them. However, we discovered that the “Positive – Individual Kudos” comments were the #1 […] [...]

By MineTech | Apr 19th, 2016 | , , , , , , ,

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