TAG ARCHIVES

Tag Archives: call center

Call Center Monitoring

Issue: While call center satisfaction scores from club members were average, this client was trying to improve them across shifts. Solution: As you can see from their ontology subjects, they tried to breakout every possible negative issue to isolate and fix them. However, we discovered that the “Positive – Individual Kudos” comments were the #1 […] [...]

By MineTech | Apr 19th, 2016 | , , , , , , ,

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Online Retailer Vendor Evaluation

Issue: The brand buying department for this client was trying to decide if they should order more product from a specific vendor. They wanted to analyze their internal and online feedback but could not align those sources for an accurate evaluation. Solution: We developed a text mining ontology which included all of the subjects that […] [...]

By MineTech | Apr 19th, 2016 | , , , ,

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